FAQ:
Frequently Asked Questions
Find answers to common questions about Lathered's natural skincare products, shipping, and more. Can't find what you're looking for? Reach out through Live Chat!
ABOUT OUR PRODUCTS
Q: What makes Lathered products different from other skincare brands?
A: Lathered products are handcrafted with organic ingredients, including raw honey and essential oils. We specialize in holistic skincare solutions, particularly for those with sensitive skin conditions like eczema. Our commitment is to natural, effective skincare that works for your specific needs.
Q: Are your products all-natural?
A: Yes! We use organic ingredients and natural essential oils in all our formulations. Our products are free from harsh chemicals and synthetic fragrances.
Q: Are your products suitable for sensitive skin?
A: Absolutely! Our products are specifically formulated with sensitive skin in mind, particularly for those with eczema. We use gentle, natural ingredients that soothe and nourish the skin.
ORDERING & SHIPPING
Q: What are your shipping rates and options?
A: We offer express shipping at a flat rate of $9.00 to all 50 United States. International shipping is not currently available.
Q: What's the complete delivery timeline?
A: Here's our delivery process:
- Processing time: 1-2 weeks for handcrafting your products
- Shipping time: 2-3 business days via express shipping
- Tracking information is sent via email once your order ships
Q: Where do you ship to?
A: We currently ship to all 50 United States. International shipping is not available at this time.
Q: How can I track my order?
A: You'll receive tracking information via email once your order has been processed and shipped.
PACKAGE ISSUES & CLAIMS
Q: What if my package is lost?
A: If your package appears to be lost:
1. Check the tracking information provided in your shipping email
2. File a claim with the shipping carrier
3. Provide us with the claim number for follow-up
Q: What if my products arrive damaged?
A: For damaged products:
1. Take clear photos of the damaged items
2. Contact us immediately through Live Chat
3. Submit the photos of the damaged products
4. Once verified, we'll arrange for a replacement shipment
RETURNS & EXCHANGES
Q: What is your exchange policy?
A: We currently offer product exchanges only. If you're not completely satisfied with your purchase, we'll be happy to exchange it for another product. Please contact us through Live Chat to initiate an exchange.
Q: What condition must the product be in for an exchange?
A: Products must be in unused condition and in their original packaging to be eligible for exchange.
PRODUCT USAGE & CARE
Q: How should I use the Eucalyptus & Lavender Body Scrub?
A: Our organic body scrub can be used 2-3 times per week for best results. Gently massage onto damp skin in circular motions, then rinse thoroughly. The honey-infused formula provides cleansing and moisturizing benefits without leaving a greasy residue.
Q: How should I store my Lathered products?
A: Store products in a cool, dry place away from direct sunlight to maintain their quality and effectiveness.
PRODUCT RECOMMENDATIONS
Q: What are your best products for eczema?
A: We have two excellent options highly recommended for eczema-prone skin:
1. Black African Soap: Features raw honey and peppermint lavender essential oil, known for its soothing properties
2. Tallow: A deeply nourishing option that's particularly effective for eczema relief
Q: What makes your tallow products special?
A: Our tallow-based products are:
- Deeply moisturizing
- Rich in natural vitamins and minerals
- Excellent for sensitive and eczema-prone skin
- Made with high-quality, natural ingredients
Q: How do I choose the right product for me?
A: The best product depends on your individual skincare needs and preferences. We recommend:
1. Identifying your main skincare concerns
2. Considering your skin type
3. Reaching out to us through Live Chat for personalized recommendations
CUSTOMER SUPPORT
Q: How can I contact customer service?
A: We offer Live Chat support through our website at https://lathered.co
Q: Where can I find Lathered products in person?
A: You can find us at various craft shows and farmers markets throughout the year. Check our social media for upcoming events!
HOLIDAY & SPECIAL PERIODS NOTICE
Q: Are there any shipping delays during holidays?
A: During peak periods (November-December holidays, craft show seasons), processing times may extend beyond our standard 1-2 week timeframe. We recommend placing orders early during these periods to ensure timely delivery.